Once you’ve inputted your address details, the shipping options will automatically appear based on your location. For some countries, it’s only possible to send by ‘tracked’ mail which is more expensive but 100% reliable.
Otherwise, we’ve had a high level of satisfaction using the cheaper regular postal system even though it can be a little slow at times. You can also opt to pay extra for “tracked” packages should you need that peace of mind.
Returns are accepted of unused items within 30 days of purchase. Please return your unused item in it’s original packaging to: pokito, Unit 18, Highcroft Industrial Estate, Horndean, Hampshire, PO8 0BT. Please be sure to include a note with your name and order number so that we can easily identify the parcel.
We’ll process your return and provide a refund within 5 working days from receipt of your return. In the rare instance that you have received the wrong colour cup or if you are having any problems with your pokito collapsible cup please contact firstname.lastname@example.org and our friendly customer service team will be on hand to assist you.